The following is an auto-generated transcript of an episode of OFNTSC's Podcast "Ontario First Nations Technically Speaking 'Cast" hosted by Chelsey Johnson.
In this episode, CRTP Supervisor Shayne Dale discusses the program and the water operation industry.
Listen to the episode here
00:06 - Chelsey
Hello again, everyone, and welcome back to the second episode of OFNTSC's Technically Speaking podcast. Once again, my name is Chelsey Johnson and I am your host. I'm also the communications manager here, and today we have a very special guest. I'm so excited to welcome Shane Dale. Shane has been with OFNTSC for an unknown number of years we can't figure it out on our end but we'll get that number later.
00:38
So I'd like to start out at first by introducing the program that you oversee, which is called the Circuit Rider Training Program. So that's actually been around since the very beginning when OFNTSC started as an organization back in 1995 which I was really excited to learn when I was doing research and basically the Circuit Rider Training Program utilizes certified operators to give training to operators in First Nation communities. The use of the CRTP also allows operators to receive training within their own communities, which reduces the need for downtime and coverage, as the operator is generally on site while receiving training and providing on site training to all operators in First Nations communities. So it's a very important undertaking and before we jump into our first question, I just wanted to give you the floor, shane, to say hello to our listeners and provide any intro to yourself that you would like to give as background.
01:42 - Shayne
Oh, thank you for having me. I don't even think I need to talk. That was a really great introduction. I feel like you nailed all the points right there. We can just call it a day right now, as you say. Yeah, my name is Shane Dale. I'm the Circuit Rider Training Program supervisor here at OFNTSC. I started my career in water treatment. I worked for different municipalities before finally finding my way to OFNTSC, where I was then the supervisor for this program.
02:06 - Chelsey
Awesome. I think we're going to get into a couple of questions about your background and how you got into this field, but to start out, I just want to hear your take on where the phrase Circuit Rider comes from. So can you explain what a Circuit Rider is and what does that mean?
02:25 - Shayne
So for me, the way I kind of see the term, like Circuit Rider, when you look at the map and the roads we've traveled, I see that as a circuit, whereas the communities being the nodes. So when we have the Circuit Rider Training Program, our trainers, they travel that road to get to the communities, which is them essentially riding that circuit to get to those different communities to pass on that knowledge. So we're essentially the gatekeeper of the knowledge we're passing that on. And because of the essential of the way we do our travel, where we do it on site we don't do it virtually, it's always we're on the site, we're in the community, meeting face to face with the operators. So I just think we're just kind of blazing that trail when it comes to riding that circuit.
03:05 - Chelsey
That's really interesting. I have to say, I thought it was something to do with a circuit board in the water treatment plant, so that clarifies a lot for me. So thank you for that explanation, shane, and I'm hoping you can just tell us a little bit more about how you got involved in the program yeah, how you came to find OFNTSC and how you got involved in the program.
03:29 - Shayne
For sure. So I guess it all kind of started with the need for change. I was working at a municipality doing water treatment. The hours wasn't the greatest, I wasn't really feeling like myself and I really needed a change. So it was one of those moments where I decided, you know what, I can get used to this field and kind of stick with it, or I could just kind of jump off the spring board and kind of find something else in the middle of pretty much the pandemic, when the pandemic was going on. So it was a big gamble.
03:57
But I did see the ad for OFNTSC, I did a little bit of research and, yeah, I pretty much sent in my resume after kind of doing all that in a sense of research, because at the time I wasn't sure what OFNTSC really was about. But after my research I really loved all the commitment and all the goals and the achievements you've all made during your time as becoming a corporation. So yeah, I started off as the hub. So we did a lot of technical aspects for the UFNs or the unaffiliated First Nations, and then my supervisor kind of came to me and said, hey, listen, we got the Circuit Rider Training Program and we really need a supervisor to kind of help get the ball rolling, and with my background and knowledge, they asked that that's something I'd be interested in doing and I said, yeah, I'll give it a try. And, as they say, the rest is kind of history.
04:48 - Chelsey
Nice, that's awesome. What is it that you would say about the Circuit Rider Training Program that sets it apart, or how is it different, like what is OFNTSC doing with this program that's actually making an impact on the ground?
05:04 - Shayne
For me it would have to be the fact that we have that on-site presence A lot of different training providers. They either have training sites that you have to go to or it's all virtual If anyone's ever tried to do any kind of virtual online kudos to those that can. But with all the millions of screens on there it's very easy for you to get distracted, to veer off, kind of look somewhere else, and then you kind of missed the key point. So having someone there in the community kind of doing that face-to-face where you realize, yeah, this is a real person, you don't have to kind of figure out how you're going to get to that training site, especially if they have that training somewhere else that's far from the community.
05:38
Because a lot of these operators in these first-stage communities they wear multiple hats. It's not just they're the water treatment person, they're the water treatment person, they're the roads person, they do the bus driving or something like that. They do multiple different roles. So it's always good to you know we work around that schedule as well. So we've had instances where someone said, listen, like I have to do this. Or you know, a, b and C came up and we kind of have to cut the training shorter, kind of do it at a different time, and we will kind of accommodate that kind of structure.
06:08 - Chelsey
I imagine the in-person training is also really crucial when it comes to the operation of a water treatment plant and actually being there in person, I had the opportunity to go to a trim plant with you.
06:22 - Shayne
That's right. Yeah, we went, it was that in Skugog. I think it was Skugog. Yes, I think it was Skugog.
06:28 - Chelsey
And just all of the pipes, the tools, the different machines, the different processes, like having that in-person would make a world of difference compared to doing that kind of training online.
06:44 - Shayne
Well for sure, you know, you get to kind of see it all hit home in a different level when you see it in person and then you see it online. You get to actually feel it, to feel like connection, especially when it's in person and someone can guide you through not just the process but more specifically, your process, Because all these treatment plants are not built the same. Some of them have their own little quirks, their own aspects, and it's really up to the operator to kind of figure out how that plant kind of works and operates. And with us being on site, they can then ask us for more technical questions where they say hey, listen, we have a kind of unique problem, Is there anything that we can do to kind of go through that?
07:24 - Chelsey
And then, how many trainers do you have as part of this circuit rider training program?
07:29 - Shayne
So currently we are up to seven, I believe. Wow, yeah, so our numbers are always growing and because we deal with all first station in Ontario, so there's what? 133, 135 in Ontario. So our team is growing, but at the pace that we would need. We still need, you know, there's always need for more trainers out there.
07:49 - Chelsey
And are all of the trainers. They're constantly on site, traveling to communities every week, and how does that, how do they balance that work-life balance? How do you find that, in terms of working and traveling a lot?
08:04 - Shayne
Well being in that field as well. I know it's not easy, so I always want to give a shout out to my trainers for their level of commitment and being out there, because it's not easy, especially with the winter time coming. We're in that depressing part of the year where it's getting dark super quickly. By time three o'clock happens, it looks like it's midnight outside. So I always want to give a shout out to my trainers for doing the hard work they do. But it's always a balancing act. It's always the commitment being that they always have to be out in the field. But I'm willing to work with them too, because it's not feasible to always be out in the field. So sometimes we'll do coursework so that needs to be updated outreaches and stuff like that. So it's more things that can be done at home. Just to give them that chance to kind of be like OK, let's sit down and regroup for a bit, and then the following week they're back out in the field again.
08:49 - Chelsey
Yeah, and so when you say all First Nations in Ontario, do you really mean all First Nations? Circuit Rated Training provides this training to all the communities First Nations in Ontario.
08:59 - Shayne
That's correct, Even any remote places. There's places that we've been to where you can only travel by helicopter or on the ice highway. So wherever you that the interest is, we'll find the way to get there.
09:14 - Chelsey
And then how would a community let's say there's a community who hasn't utilized the service how would they reach out and ask for this training?
09:23 - Shayne
So we do have their Circuit Rated Training program website, so there's always a good resources to get information. My email is always open as well, getting in touch with the OFNTSC admin, so she'll send in any requests over to me as well. We also do our outreaches as well, so it's always good and crucial to have updated email addresses and stuff like that Just when we send out our news blasts. It's always good, so that we know that it's reaching to the right audience.
09:51 - Chelsey
Yeah, we do have a newsletter that goes out monthly and we have a special audience segment specifically for the Circuit Rated Training program. So if anyone's listening and wants to be added to that list, they can send us an email at communicationsofntscorg, or I believe they can also send you an email via CRTP at OFNTSCorg. Is that right?
10:12 - Shayne
Yep, so they can send it directly to that or, if they want, I guess I can put my email plug in there too. So it's sdaleofntscorg. Yeah, and that will reach to me directly.
10:22 - Chelsey
Perfect, I was going to ask. I forgot what I was going to ask.
10:26 - Shayne
Oh no.
10:26 - Chelsey
Jordan cut this part out. Could you tell us a little bit more about the website, the portal that we had developed, and how operators can utilize that portal to request training as well?
10:37 - Shayne
For sure. So off the top of my head, I do not remember the actual email address to get to that site, but it's really easy to find it on the OFNTSC website. So you just go on to the OFNTSC web main page, go to Programs and Initiatives and then CircoRider, and then it'll take you right to our site. So at that site, once you kind of register for it, you can get access to all our resources. So I'm constantly trying to update it with different resources that I think would be beneficial to operators. So there'll be things like forms on there for your renewals or examinations.
11:11
I'm constantly kind of reevaluating and changing the way we do training as well. So there's a bunch of different games and flashcards on there that kind of go hand in hand with anyone looking to do their OIT, their class one in water treatment. Hopefully my plan is to have more class two eventually and then we'll branch off into wastewater as well. But with the website as well there's also that part where you can register and request specific training that CircaWriter has. So you can then kind of say, oh look, this looks pretty interesting, I'll take this, I'll take that and I'll get that emailed in Once I get a trainer who's kind of able to go to that community. We can then work on the timeframe that works for you.
11:49 - Chelsey
That's awesome. Yeah, so the portal is specifically for water operators, though, right like existing water operators.
11:55 - Shayne
Yeah, or anyone that's kind of getting into that field as well. So what's good about this website too is we are able to keep track of more of your CEU OJT hours, because when it comes to any license renewals and things like that, it's kind of the onus is on you. So Alco will send you kind of that email notification. Same thing with the driver's license. They'll send you that email saying, hey, listen, your license is about to expire, but that's it. They don't set you up. They don't say, hey, listen, your license is about to expire, but we've set up a time for you to go renew your driver's license. It's kind of the same thing when it comes to your water. They say, hey, listen, your water tickets are up, or your wastewater tickets are up by this date. Hopefully you've renewed it. If not, they want a long like leather. That kind of explains. It's almost like an apology letter saying why you couldn't renew it at that point.
12:42
But then after that you get a little grace period. But once that deadline is kind of gone, you're looking at either having to redo the examination or starting all over again.
12:52 - Chelsey
Oh, wow. So it's super important to maintain your training and your credentials and keep those certificates up to date.
13:00 - Shayne
Oh 100%.
13:01 - Chelsey
Speaking of getting into the field, you said the portal is also for people who are potentially getting into becoming a water operator. How did you get into this field?
13:12 - Shayne
So this is kind of what I wanted this website to kind of encompass too, because when I started out in the field I didn't really know where to start. It was a lot of Google searches. We did tours around treatment plants and so I had to ask some of the operators there. Some of them were really knowledgeable and were really great to help me out. Other people, you can tell, were just like they were just coming off night shift, so their mind wasn't even there.
13:34 - Chelsey
So when you ask them a question.
13:36 - Shayne
you know it wasn't, you weren't getting the right answers. That helped me, but for me I think it was taking a tour around the water treatment plant and kind of seeing that process. That really hit home, saying like this is a cool career. Just to kind of paint you a picture of what I'm trying to talk about.
13:49
One of the places I went to the source was from Lake Ontario, so Lake Ontario water comes in and you see it and you're like this is what's in the tap. It's disgusting, it's brown, it's just like cloudy and stuff and you're just like there's no way, like there must be some hocus, pocus, magic that goes on where we do a swap, ruin and then they just throw bottled water in the stuff and that's what goes in. But through the process and then, especially when you go through the filters and you just see the dirtiness kind of is like separate and then it gets absorbed in the GA Sees and stuff like that and then literally at the end of it it's clean drinkable, like it looks like bottled water. It just blew my mind just kind of seeing how the process and the end product of it, seeing how it started to what it is now is, was mind blowing and after that I was just like you know what. This seems like a pretty cool career to pursue.
14:36 - Chelsey
Do you have to have a strong interest in science to be a water operator?
14:40 - Shayne
So when you study for an exam, it almost seems like you should, but you'd be fine without needing to know. Like a high science background, like chemistry and things like that, it would make some of the things more interesting, but by no way means that that's something that should be a requirement. Like if anyone's kind of looking into it or thinking about it and you're like man, there's a lot of science or math questions. That's not something that you're gonna be dealing with on a daily basis.
15:03 - Chelsey
Okay, I can definitely see what you're saying, because even when we visited that water treatment plant I was like wow, like this is really cool. I kind of could see myself doing this as well. But is there high demand, like especially if you're in a community where there's not a lot of people who are able to be a water operator, and is it a 24 seven kind of monitoring that has to be done at the plant?
15:33 - Shayne
So that's good, that's. Those are great questions For large municipalities. So when I started it was a 24 seven plant, just because you couldn't have say Bill leave, and then tell the city of Toronto, okay guys, no water after eight PM because.
15:49
Bill went home so someone always had to be there as a 24 seven operation. But for some of the smaller communities they have a big enough reservoir. So what they would do is, once you treat up enough they would fill that reservoir and then when they leave it would just draw from that reservoir and then the next day you would just fill that back up. So it's not for small communities, it wouldn't be 24 seven.
16:07 - Chelsey
That's really cool.
16:08 - Shayne
I didn't.
16:09 - Chelsey
I never had thought about that, so that is interesting. It is really cool being in the plant and seeing the levels like where the water kind of drops and then it goes through another filter process and then it drops again. Can you kind of talk about the actual process, like what happens from to the water from start to finish to make it potable?
16:29 - Shayne
So it all depends on what the source water is. You know it depends on if you're taking it from the ground, so ground water, or if you're taking it from a lake or something, so that would be your surface water. Ground water is pretty easy to kind of explain, so you get it from the ground. With ground water it's not really getting that level of contamination that you get from source water, because it's more protected, it's under the ground and anything that kind of would get down there gets filtered out through the soil Because soil makes a great media for absorbing any kind of particulates and things like that. So with ground water you can do what's known as direct filtration. So you would take it from the ground, you'd run it through a couple of filters and then you would hit it with a dose of chlorine. So A lot of places I talk to when they hear about chlorine, you know they think we're, we're, we're poisoning the water, we're adding solid chemicals. But the thing about chlorine it's it's one of those sciences that we've used since like the 1800s and it's main goal is to disinfect. The reason why we add, especially if you're taking it from groundwater, is when it's going through the distribution. You don't know what's in that distribution. Like you know, normally you would sample and clean it, but you know something like anything that happens. So things could re like grow in that distribution line. So what chlorine does is it's a stop anything from kind of growing. So any bacteria that like iron and something like that, anything that could form in that distribution pipeline. Chlorine residuals helps kind of counteract that. So that water when it leaves the plant it's still safe to consume when it reaches the your tap, the other side of the coin, so with groundwater, then there's surface water which is a lot more chemically, it's a more chemical process, to say the least. So they have what's known as a conventional water treatment plant which is kind of like the standard when it comes to treatment. So that goes with things.
18:12
Like you know, you have your surface water so I'm going to say Lake Ontario, for example. Your water comes in but a lot of those particulates are really fine, so you can't filter them out, you can't and you can't let them settle out either. So a lot of the times to you would let your water kind of sit and anything that kind of you don't want in there will settle out to the bottom and then you can kind of move the water along the water in, like, say, surface waters, the particulars are too small, so you have to add different chemicals to there, like your coagulation, and what that does is it helps bring those smaller particles together. So once now they're together, they're getting heavier, they're getting bigger, so now they can filter out. Now now they can settle out. So you have what your coagulation, your flocculation, which is, you know, bringing all that together to make bigger flock.
18:56
The way I kind of do it when I'm doing training is, I think I assume I'm like a flock of sheep, so you're trying to bring them all together like a herder, and then you know you can then filter that out.
19:05 - Chelsey
So all those particles you're trying to herd them? Together so that they can be filtered out rather than being too small, exactly.
19:11 - Shayne
So if you remember when we did this stuff in Skugog- the jar test.
19:14 - Chelsey
The jar test? Yes, I was going to ask you that.
19:16 - Shayne
That was the reason why we did that. So the jar testing you want to do, especially when it's seasonal turnovers, is because you want to get that chemical dosage just right, where you don't want to overdose it and you don't want to under dose it. Yeah, so you use jar testing to say, okay, here's a different, here's my raw water, here's different chemicals, I'm adding to it. What does that flock of sheep look like? And you want to choose one that gets that heavier flock. That settles out Right. And you say, okay, this is what I'm going to change the plant level to. It was unfortunate with Skugog because there were there's source water. I think it's groundwater, but it was really, really clean.
19:50
So a lot of times it was like you can kind of see it over there if you look at the corner and look at just up in the light.
19:55 - Chelsey
And this certain light yeah.
19:56 - Shayne
I mean, like I saw the raw water coming in and it was like like 0.5 NTU and I'm just like this is what. This is, what tree, the water normally looks like. So it was like super clean water and I was like, okay, yeah, well, if we add this and hold it to the light, you should see a bit of flock chute forming.
20:13 - Chelsey
So I actually live in Six Nations and we have a water treatment plant there it's kind of on the larger side. I would say we have a kind of a big community and shout out to the Six Nations water operators because they do a great job. But I do. When I fill up my glass from the top, there are sometimes a chlorine or like a chemical smell. Is that still safe to drink, in your opinion?
20:35 - Shayne
Yeah, so with that they say it's complaints, but any kind of like things you. It was always good to reach out to them because it might be something where they kind of overdose it just a little bit but at the same time, if you can kind of like smell it like you shouldn't smell like a heavy chlorine, you know, like if it smells like a swimming pool or something like that, that's when something should be.
20:52 - Chelsey
That's something yeah exactly.
20:55 - Shayne
But in that case, like it's probably just means like either there's like a redistribution, so that something's being reclorinated somewhere else, but it also means that there's also no bacteria that's forming in that pipeline. Oh, that's good to know Exactly.
21:08 - Chelsey
Because I've been filtering it tap water with the Brita filter. Then I learned now that the Brita filters are apparently not doing anything.
21:16 - Shayne
So so the Brita filters. They have what's known as a GAC, so the granular activated carbon, and that will help with your taste and odor. So if you do have that heavy kind of chlorine smell, putting it through a Brita filter will eliminate that.
21:26 - Chelsey
That's what I did notice. So I did notice the smell is gone. But then I heard on the news right that oh, Brita filters are useless, or something like that. No, no, no, they're just as good.
21:35 - Shayne
They're like, because if you imagine like the filter, like the filter beds, it's like it's pretty much essentially the same but just on a larger scale.
21:43 - Chelsey
Yeah, yeah, because I did notice. It took out the smell and it tasted, improve the taste of the water, so I do filter it through the Brita.
21:48 - Shayne
Yeah, and that's what they kind of do, like that GAC that's in those Brita filters they're meant to like, if you can kind of imagine, like like they have this porous substances, so any of that taste, or that they bind to that GAC. So when you kind of filter it out, yeah.
22:01 - Chelsey
So that's interesting because a lot of people think, oh, it smells off, or it smells a different, like a little bit like chemically or chloriney still safe to drink. But then if you want to take out that smell you can use something like a filter. Because it's still it's still safe to drink.
22:15
So that's awesome to know. I have a couple more questions for you before we wrap up for the day. Sure, my next question is are there any specific criteria or assessments that determine when an individual who's doing training has acquired the skills and knowledge? So how do they go through the? What are the different training steps to become a water operator? When is somebody finally a official water operator?
22:43 - Shayne
So once you kind of get your OIT, so you're operating and training you deemed like officially to be a water operator, you should as an OIT you still can't make process changes but by yourself, I should say so if you're there with someone who's a certified operator, so like a class one, class two, someone who's deemed to be OIC, so operate in charge, they can kind of you can do process changes with them in the room, kind of guiding you.
23:08 - Chelsey
But I would say having your OIT would kind of that's like the first kind of step, so OIT being operator, and training, and training, and we have a couple of operators in training at OFNTSD.
23:17 - Shayne
But I think they're in the hub program, that's right, okay. So for our trainers we require a minimum of a class two, just because most of these plants that we encounter a class two.
23:28 - Chelsey
class three so class two, class three, how many classes are there?
23:31 - Shayne
There's four classes. Four classes.
23:33 - Chelsey
So four class a class, four treatment plant. Would that be something like what Toronto or something like that?
23:38 - Shayne
Yeah, so it's all based on their treatment processes and the size of it. So, yeah, for sure, like any big municipalities, they have to have a minimum of a Class 4. Maybe, like some, could get away with Class 3, but Class 4 for sure.
23:50 - Chelsey
What class do you have?
23:52 - Shayne
So right now I'm a Class 3, but that's just because I wasn't at the municipality. I was at for long enough to get my Class 4, but I'd have written my exam and I would just need experience working in another Class 4 plan for another maybe year or some change.
24:08 - Chelsey
Okay, so you could do that if you wanted to go down that road. That's correct, yeah.
24:12 - Shayne
So the thing about that too is you can only get experience for the plan that you work from. So, for example, if you wanted to get a Class 4, you would have to work at a minimum of a Class 3 plan. So if you work to the Class 2 plan, the highest you can go is one level higher. So if you work to the Class 2 plan, the highest you can get is a Class 3. If you work to the Class 1 plan, the highest you can get is a Class 2.
24:35 - Chelsey
And what would you say to any let's say any youth out there who might be listening to the podcast about choosing a career as a water operator? What advice would you give or what message would you say to them?
24:49 - Shayne
You know this is a great field. It's always growing. There's always going to be a need for water. It's one of those things where, fresh out of high school, you're able to kind of get into this role. It's good if you do more secondary education, like post-education, like anything with college or university, because you can offset a lot of years to get your classes faster. But by no means I would say it's mandatory. But yeah, no, it's a great growing field. You have opportunities to grow. You can work in your community.
25:17
But you also have that option to say, hey, listen, that's not where you want to stay. You can take your license and kind of branch out, because every city, every place is going to need a water treatment operator. You can then diverge if you want to do stuff more distribution, if you want to kind of pivot to more wastewater side, like, there's a lot more options. You don't have to feel like you're just kind of stuck in one field, and it's a great goal to have, especially if you're not sure of what you want to do coming out of high school. You can do what you need to get your OIT, possibly a class one, working a plant, and then you can still have in the back of your mind well, do I want to go back to school? Can I do other things? Get this being in the field.
25:57
You'll always have that kind of that opportunity to kind of say, hey, listen, you know what this isn't for me. I can branch out to something else, because I feel when you leave high school, it's a lot of students that are kind of told like well, you got to decide right now what do you want to do. And it's kind of like a life altering decision. At that point you know, like, do you go back to school? Do you do learn a trade? You know it feels like there's a big decision being thrown at you right out of high school. But if you decide to go this route, at least it's like you can do it right after high school. If anyone has any questions, feel free to reach out to me and I'll guide you through the steps. But yeah, with this field and the amount of workverse downtime that you kind of get, you'll have that kind of opportunity to kind of think about other things that you want to go into.
26:45 - Chelsey
It's also a good career to look into. If you're not just coming out of high school right, like if you're, let's say, you're already in your 30s, 40s, 50s, could you, if you wanted to change careers, switch into this career fairly easily.
27:01 - Shayne
Yeah. So I always start with the youth, just because you know there was that opportunity. But anybody that's saying hey, I want a change, you know, like this is definitely a field that you can kind of migrate into. There's no kind of age requirement or age restriction Anyone older. The one question I get is there's a lot of math. I don't know if I can do math again. They're always kind of scared about the math and I say the math doesn't change. Once I kind of give you the tools and the steps and the guidelines on how to do the math, the math never changes. It always does the same. The only thing that changes are the numbers. So once you kind of know what the numbers do and how they rearrange it like that doesn't change Now your greatest weakness can become your greatest strength.
27:42 - Chelsey
That's awesome.
27:42 - Shayne
Yeah.
27:44 - Chelsey
What would you say to close out here today? What would you say is the most rewarding part of being an operator and doing the work that we're doing here in the Circuit Rider Training Program?
27:56 - Shayne
Being a water operator. Just know that at the end of the day you're the guardian of your community. You're the one that at the end of the day, kind of puts that gold seal on the water coming out. That feeds your community. This feeds your mom, your dad, your brothers, sisters, grandma, everybody.
28:12
So I like to go working in communities where people take pride in it, like, at the end of the day they have great questions. I might not have all the answers, but any answers I can give and stuff like that. And then I come back and I see the implementative is just a wow factor and for me that's probably one of the biggest things. I love working for. Ofntsc is just seeing that wow moment where you kind of explain something. You can physically see a light bulb kind of go like, turn on in their head and they're like, oh, ok, ok. And then you come back. I'm not saying it's always right away, but you come back sometime later and you just see they're like, yeah, we're working towards some of the recommendations you made and stuff. It's just like, yeah, it's really humbling to kind of see that being a linchpin to help guide that level of growth.
28:57 - Chelsey
That's so awesome. I'm so glad to have you here on the podcast today, Shane. Thank you so much for taking the time out of your very busy schedule to join us on the second podcast.
29:08 - Shayne
I'm glad to be here.
29:09 - Chelsey
Is there anything else you would like to add?
29:13 - Shayne
Anyone listening out to the podcast and you have your licenses up to about to expire. Please give me a little bit more time than the day before, I'm good, but if your license expires December 1st and you're letting me know November 31st or November 30th or whatever, I need a little bit more time.
29:33 - Chelsey
You can't work miracles. I can't work miracles. Ok, I can try my best, but that's awesome reminder just to keep up today on your training and your certifications.
29:44 - Shayne
For sure.
29:45 - Chelsey
Thank you, shane, again, and to our listeners, thank you for joining us on the second podcast for OFNTSC. I hope you are enjoying the show so far, and if you have any questions for Shane, for Nate, our last podcast guest, or for myself, please feel free to give us a shout via the email communications at OFNTSCorg. We're always available, as well across all of our social media platforms. You can find us by searching OFNTSC. So thank you so much again for listening. We'll talk to you all soon. Bye for now.
30:18 - Shayne
Bye everyone.
